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Shipping & Returns

Shipping Policy

Wildwood Ovens & BBQ’s are shipped directly to our customers from our factory in California. Ovens shipped out of California will not be charged sales tax. Often the money saved on out of state sales pays for the shipping cost. Our ovens ship via LTL (Less Than a Load) carriers. Wildwood strives to obtain the best rates available. The ovens are shipped on trucks with lift gates, for easy delivery to your home, construction site, or warehouse. All ovens are shipped palletized and crated.

Wildwood Ovens will not be responsible for delays in transit to the destination location.
Wildwood ships ovens World wide and has customs brokers on all continents. All products shipped are insured by the Carrier. All goods must be inspected upon delivery while the truck driver is present. If damage is observed on the product or shipping crate, refuse delivery. Wildwood Ovens & BBQ’s is not responsible for damaged or lost goods incurred during shipping. All claims on account of errors in price, shortages, or quality of goods or any other nature must be presented within 10 days from receipt of order.

MOTOR FREIGHT ORDERS: Please Read Below

If your order has shipped via Motor Freight, Do not accept any packages with visible damage to the outside and report concealed damage within 24 hours. NOTE: Large Items Shipped Via Motor Freight are not delivered into your home or project. Please arrange to have a crew to move these items to your desired location.

MOTOR FREIGHT ORDERS:

Must open and inspect your package before signing any release. This must be completed, otherwise, the carrier will not issue credit, once the order is signed for and released. Therefore we will not be able to issue credits on Motor Freight Orders that have been signed for and released. It is your responsibility to inspect for damage before releasing the order from the shipper.

Return Policy

All ovens come with a 25 year warranty. Warranty does not cover misuses, or abuse of product, or incorrect or sub- standard installation practices.

Please call 1-800-579-2797 to obtain a Return Merchandise Authorization (RMA) number before you return your product. NO returns will be accepted without an RMA number.

All products returned must be 100% complete.

Customer is responsible for all shipping charges on returned items.

WE strongly recommend you fully insure your return shipment in case it is lost or damaged and your carrier can provide you with proof of delivery for your protection.

DEFECTIVE EQUIPMENT CAN BE RETURNED WITHIN 1 Year from the invoice date, at our discretion for replacement, exchange, or repair.

NON-DEFECTIVE returns can be accepted within 30 days from the invoice date, at our discretion, credit or exchange.

All NON-DEFECTIVE returns are subject to a 25% restocking fee.

Non Returnable Items:

Metal Stands and enclosure are non returnable.

Chimney Systems are non returnable

Call your local post office or parcel carrier for information on how to wrap and ship your item
Defective equipment must be received by us & tested before replacement is shipped.

We will test the equipment and replace if defective.

If the product is NOT defective, $35.00 will be incurred and we will ship the product back to the customer.

ADVANCED Replacement Policy- we will advance replace defective product, if the customer provides us with a valid credit card. We will then obtain an authorization only number for the amount of the equipment shipped. If the defective product is not returned within 2 weeks, we will charge customers card for the full amount.

Privacy Policy

Wildwood Ovens & BBQ’s is committed to respecting your privacy and recognizes your need for appropriate protection and management of personally identifiable information that you may share with (i.e., any information by which you can be identified, such as name, address, and telephone number).

In general, you can visit Wildwood Ovens & BBQ’s Website without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous. Wildwood Ovens & BBQ’s is not responsible for the content or privacy practices of third-party Web sites to which this Site may link or may be linked.

Email Privacy Policy

We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

Why did you receive an email from us?

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future (“opt-in”), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How we protect your privacy

We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving email from us?

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to for review.

Wildwood Ovens & BBQ’s does not sell or trade our information to third parties. Our mailing list is used strictly for our Wild Times newsletters and updates. You can remove yourself at anytime by replying to a list message with “REMOVE” in the subject line

This policy was updated on January 1, 2013.

Terms of Use

Unless otherwise noted, all contents, including images, icons, photographs, news articles, documents and written and other contents that are part of this Website are copyrights, trademarks, trade dress and/or other intellectual properties owned by, controlled Wildwood Ovens & BBQs. Except as stated herein, none of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior express written permission of Wildwood Ovens & BBQ’s . No part of the Website, including logos, graphics, images, marks, acronyms, slogan, layout or design may reproduced or retransmitted in any way, or by any means, without the prior express written permission of Wildwood Ovens & BBQ’s You also may not, without prior express written permission, “mirror” any Content contained on this Website on any other server. Any use of these Contents on any other Website or networked computer environment for any purpose is prohibited.

Any unauthorized use of any Contents contained on this Website may violate copyright, trademark, and other laws, including but not limited to laws of privacy and publicity, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

Copyright

This website has been published since 2003 and is continuously updated and revised.

Except as specifically permitted herein, no portion of the content posted on this Website, including but not limited to editorial and pictorial content, may be reproduced in any form or by any means without prior written permission from Wildwood Ovens & BBQ’s LLC. Contact Wildwood to obtain such permission.

Disclaimer

This Website and the contents herein are provided on an “as is” basis. Wildwood Ovens & BBQ’s makes no representations or warranties, either express or implied, of any kind with respect to this Website or its Contents. Wildwood Ovens & BBQ’s disclaims all such representations and warranties, express or implied, including, but not limited to, warranties of merchantability and fitness for a particular purpose. In addition, Wildwood Ovens & BBQ’s does not represent or warrant that the information accessible via this Website is accurate, complete or current. You acknowledge, by your use of the Website, that your use of the Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of Wildwood Ovens & BBQ’s any equipment you use in connection with your use of our Website, and that shall not be liable for any damages of any kind related to your use of this Website.

This Website could include technical or other inaccuracies or typographical errors. Changes are periodically added to the information herein; these changes will be incorporated in new editions of this Website. Wildwood Ovens & BBQ’s may make improvements and/or changes in the Content(s) and/or the services(s) described in this Website at any time.

Indemnity

Except as specifically stated on this Website, Wildwood Ovens & BBQ’s nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. You agree to defend, indemnify and hold harmless Wildwood Ovens & BBQ’s and its officers, directors, employees, agents, distributors and affiliates from and against any and all third-party claims, demands, liabilities, costs, or expenses, including reasonable attorney’s fees, resulting from your or related to your use of the Site or your breach of any of the foregoing agreements, representations, and warranties.

Websites seeking to link

If you would like to link to Wildwood Ovens & BBQ’s Website, please use the Feedback form provided on our Website.

This Website contains links to third-party Websites, these links are provided only as a convenience to our Website visitors, which are not under the control of Wildwood Ovens & BBQ’s. Wildwood Ovens & BBQ’s makes no representations of any kind regarding the content or appropriateness of content on such sites, and you hereby irrevocably waive any claim against with respect to such sites. When you access a third-party Website from this Website, you leave this Website and you do so at your own risk. Wildwood Ovens & Wildwood Ovens & BBQ’s is not responsible for the accuracy or reliability of any information, data, opinions, advice, or statements made on these other Websites. Wildwood Ovens & BBQ’s Permits or provides these links merely as a convenience. Any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource. Wildwood Ovens & BBQ’s webmaster (webmster@03e8f9c.netsolhost.com. would appreciate being copied on any complaint or concern expressed to a third-party site linked to this Website so that it can be determined whether any action should or can be taken from this Website which might respond to your complaint or concern.

What information do we collect?

The information that we receive from you is voluntary. The general information you provide helps us build a better Website in terms of functionality and content. The information that we collect within the Customer Login section directly relates to the tracking and tracing of shipments and/or orders or such tasks that you have asked us to perform like Pick-up request, rate quotes. We will use this information to help keep you providing with better service and customer satisfaction overall.

What information do we distribute?

The information that we collect that is both general and specific that will be shared within our organization to provide the functionality that you have asked us to do. In addition, individual data will be used to analyze to understand customer trends and preferences so that we continue to provide services and solutions that are reliable, responsive and efficient. Wildwood Ovens & BBQ’s will never sell, rent, trade or otherwise distribute your information to any other organization unless compelled by law or legal process. We may, however, disclose contact information to our agents, affiliates, consultants and sister companies for the purpose of performing services on behalf of Wildwood Ovens & BBQ’s.

Cookies

In order to improve our Website may Wildwood Ovens & BBQ’s use “cookies” to track your visit to the Website. A cookie, which is a text file with small amount of data that is transferred to your browser by a Web server and can only, be read by the server that gave it to you, functions as your user id, recording your passwords and preferences. It cannot be executed as code or deliver viruses. Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. Wildwood Ovens & BBQ’s may use cookies to track your visit to the Website and our Web servers automatically log the IP/Internet address of your computer, this information does not identify you personally and you remain anonymous unless you have otherwise provided Wildwood Ovens & BBQ’s with personal information.

Termination

This Agreement is effective unless and until terminated by either you or Wildwood Ovens & BBQ’s. you may terminate this Agreement at any time. Wildwood Ovens & BBQ’s also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website, if in so Wildwood Ovens & BBQ’s sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or, Wildwood Ovens & BBQ’s you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.