Return Policy And Security Deposit
All custom oven and BBQ grill orders require a NON -REFUNDABLE security deposit of 50%.
Balance is due when notified order is ready to ship.
Custom orders must be picked up and or shipped within 14 days of completion and or notification order is ready to ship.
Items held beyond 14 days will incur storage fees of up to $100 per day.
All ovens come with a 5 year warranty. Warranty does not cover misuses, or abuse of product, or incorrect or sub- standard installation practices.
Please call 1-800-579-2797 to obtain a Return Merchandise Authorization (RMA) number before you return your product. NO returns will be accepted without an RMA number.
All products returned must be 100% complete.
Customer is responsible for all shipping charges on returned items.
WE strongly recommend you fully insure your return shipment in case it is lost or damaged and your carrier can provide you with proof of delivery for your protection.
DEFECTIVE EQUIPMENT CAN BE RETURNED WITHIN 1 Year from the invoice date, at our discretion for replacement, exchange , or repair.
NON-DEFECTIVE returns can be accepted within 30 days from the invoice date, at our discretion, credit or exchange.
All NON-DEFECTIVE returns are subject to a 25% restocking fee.
Non Returnable Items:
Metal Stands and enclosure are non returnable.
Chimney Systems are non returnable
Call your local post office or parcel carrier for information on how to wrap and ship your item
Defective equipment must be received by us & tested before replacement is shipped.
We will test the equipment and replace if defective.
If the product is NOT defective, $35.00 will be incurred and we will ship the product back to the customer.
ADVANCED Replacement Policy- we will advance replace defective product, if the customer provides us with a valid credit card. We will then obtain an authorization only number for the amount of the equipment shipped. If the defective product is not returned within 2 weeks, we will charge customers card for the full amount.